Below you can find the answer to some frequently asked questions. Choose the desired category and then expand it (+) for further reading:
QWhat different kind of roles can a user assume in DIGITALPAPERS?
A
The following roles are available, each with it’s own specific attributions in the system: Administrator, Topic Administrator, Session Administrator, Reviewer, Author, Co-author and Attendee. You can find more information about the DIGITALPAPERS user roles in the Concepts section.
QWhat different kind of states/stages can a submitted document assume in DIGITALPAPERS?
A
DIGITALPAPERS supports many stages for managing and organizing your abstracts, papers, final papers and posters. For a full description of the available document stages visit the Concepts section. To better understand this concepts check the Downloads section for a workflow representation.
QIs DIGITALPAPERS available for download and install? Can I deploy it on my own infrastructure?
A
No. DIGITALPAPERS is only available in the “cloud” and as a SaaS (software as a service) model which means that the hosting, deployment and configuration for your event will always be provided by us, therefore it is not available under any installation package and cannot be deployed outside our infrastructure.
QDoes that cloud availability (or SaaS model) mean that there will be extra costs involved due to the hosting requirements?
A
No. The hosting, deployment and configuration of the DIGITALPAPERS platform for your event is provided without extra costs. Check our Upgrade Model and Pricing for more information.
QIs the FREE edition really free? What are the limitations?
A
Yes, it is totally free, and not only we provide you full access to all the DIGITALPAPERS features but also guarantee the deployment and hosting of your system. Of course there are some limitations you should be aware (maximum of 100 documents to manage, six months usage period, no customization, backups or support available – check the FREE edition details and the Edition Comparison for complete information) but it’s our strong belief that this is the best way to show you our product, let you interact with it and also apply all their features to a small size event.
QWhy should I opt for the STANDARD 100 plan if I get the same document limits in the FREE edition?
AWhen you upgrade your FREE edition to the STANDARD 100 plan the submission limits will remain unchanged but you will get immediate access to a valuable set of features such as a 5 hour programming package (that will enable a limited set of customization possibilities), full email support to the event organizers, regular data files and database backups, personalized URL, an extended usage period (up to 12 months) and more. You can review all these additional features and advantages in the STANDARD edition details page. You can also get a quick overview of the differences between all the DIGITALPAPERS editions in the Edition Comparison section.
QIf I need to extend the included 5 hour programming package to better customize and suit the STANDARD edition to my requirements should I choose the CUSTOM edition? And why isn’t the CUSTOM edition available in the DIGITALPAPERS Control Panel interface?
A
Yes. The CUSTOM edition provides the ability to customize so many options and parameters that it would be very difficult to accommodate all this variety in the “DIGITALPAPERS Control Panel” interface. In order to get access to a CUSTOM edition we invite you to contact us and expose all your specific requirements so that we can evaluate them and present you an estimated cost for your system deployment.
QIf I upgrade my FREE edition do you have to deploy a new system? Will I loose all my event data and documents?
A
No. All your submitted data will remain unchanged. The upgrade to any of the STANDARD edition available plans will give you access to an extended usage period and if you choose the STANDARD edition or an higher plan you will also notice an upgrade in your submission limits. Other STANDARD edition features such as regular backups and support will be instantly available but any need for customization (that fits under the included programming package) will only be available upon request, approval and development.
QI want to upgrade the FREE edition to one of the available STANDARD edition plans. Do I have to pay it in full in order to gain access to all the features?
A
Yes. You will have access to the STANDARD edition exclusive features and upgraded limits after your payment has been processed and confirmed.
QHow can I upgrade my FREE edition to one of the available STANDARD edition plans?
A
You can upgrade your FREE edition or make any other changes online using the “DIGITALPAPERS Control Panel“, by using the email and password you’ve chosen when you requested your system.
QWhat payment options are available to upgrade my FREE edition to a STANDARD edition plan ?
A
You can pay online using a credit card or offline via bank/wire transfer. Both options and required steps are available in your “DIGITALPAPERS Control Panel” interface, after selecting your desired destination plan.
QDo I have specific timings to upgrade my FREE edition?
A
No. You may upgrade your FREE edition to any of the STANDARD edition available plans whenever you feel adequate, during your six months usage period.
QIf I upgrade my FREE edition to a STANDARD edition plan will the platform usage period be extended?
A
Yes. An upgrade to any of the STANDARD EDITION available plans will increase the platform maximum usage period to 12 months counting from the upgrade date.
QI over-calculated my plan and I’ve just realized that my event will not reach the expected submissions. Can I downgrade my STANDARD edition plan to the plan below or to the FREE edition?
A
No. You are strongly advised to take a modest approach when choosing your plan since you can upgrade it to any available plan above or increase your submission limits by intervals of 50 documents at any given time. But you should also predict and anticipate any upgrade with a reasonable amount of time since the new limits will only be available after your payment has been processed and confirmed.
QHow can I upgrade my current STANDARD edition plan to any of the above plans?
A
You can upgrade your STANDARD edition online using the “DIGITALPAPERS Control Panel” option, available after you access the system with your chosen email and password.
QWhat payment options are available to upgrade my current STANDARD edition to a plan above?
A
You can pay online using a credit card or offline via bank/wire transfer. Both options and required steps are available in your “DIGITALPAPERS Control Panel” interface, after selecting your desired destination plan.
QI am currently using a STANDARD edition plan. What happens when my subscription document limit is reached?
A
You will receive an email notification when the submission limit is almost reached so that you can upgrade your current plan without interrupting your event management process. If the subscription limit is reached, no more documents may be submitted, but you may still manage the already submitted documents.
QHow many times may I upgrade my plan?
A
You may upgrade your plan as many times as you wish by choosing any of the plans above or one or more add-on of 50 extra documents, but note that the STANDARD edition allows a maximum of 2000 submissions / documents to manage.
QI have reached my STANDARD edition plan document limit and have no more upgrade options. What should I do?
A
Probably you should have requested the CUSTOM edition. In this case, please contact us. We will find the best solution for you.
QDo I have specific timings to upgrade my current STANDARD edition plan?
A
No. You may upgrade your STANDARD EDITION plan whenever you feel adequate, during your 12 months usage period.
QIf I upgrade my current STANDARD edition to a plan above will the platform usage period be extended?
A
No. The maximum usage period of 12 months will not change on any plan upgrade within the STANDARD edition. If you need extra time you may use the extend period add-on in our “DIGITALPAPERS Control Panel” area.
QIf I upgrade my current STANDARD edition submission limit using a 50 document add-on will the platform usage period be extended?
A
No. Only an upgrade from the FREE edition to a STANDARD edition plan will increase the platform maximum usage period to 12 months.
QWhat payment options are available to upgrade my FREE edition to a STANDARD edition plan or to upgrade my current STANDARD edition to a plan above?
A
You can pay online using a credit card or offline via bank/wire transfer. Both options and required steps are available in your “DIGITALPAPERS Control Panel” interface, after selecting your desired destination plan.
QAnd what payment options are available in order to access the remaining DIGITALPAPERS editions (CUSTOM, CAMPUS/ENTERPRISE and SCIENTIFIC/ACADEMIC)?
A
Currently the only payment option available to subscribe to those DIGITALPAPERS editions is via bank/wire transfer. Please contact us for further information and/or to receive a quote.
QCan I get an invoice/receipt?
A
Yes. For each payment we will send you an invoice/receipt.
QWhat taxes may I be subjected to?
A
If you reside in a country outside EU (European Union), or represent a EU company with a valid VAT number, no VAT rates will apply. If you are an individual EU citizen or a Portuguese based company/institution, the Portuguese VAT rate (currently 23%) will be applied to the price presented in the Pricing section.
QThe company that I represent is EU (European Union) based and non-Portuguese. How can I apply for a VAT exemption?
A
You will have the opportunity to upgrade your plan or edition online, using the “DIGITALPAPERS Control Panel” option. After introducing your Billing information your VAT IN (identification number) will be validated and the final price will reflect the submitted data.
QAre you an EU (European Union) based company?
A
Yes, our company is registered in Lisbon, Portugal.
QI have reviewed the information about the user roles available in the system but I’ll need a specific type of user with limited attributions for my event. Can that be accomplished?
A
Yes. You must opt for the CUSTOM edition and request for additional customization. This developments will have to be subjected to our previous analysis and the necessary programming hours will be calculated and presented.
QI have reviewed the information about the document stages available in the system but I’ll need a specific type of state in order to better organize my documents. Can that be accomplished?
A
Yes. You must opt for the CUSTOM edition and request for additional customization. This developments will have to be subjected to our previous analysis and the necessary programming hours will be calculated and presented.