Ditto Transcripts Customer Experiences: Fast Turnaround, Accurate Transcripts, and Responsive Service

A Look at Customer Experiences

Choosing a transcription provider often comes down to practical considerations: whether the work is accurate, how quickly it can be completed, how clearly the final document is formatted, and whether help is available when a request is time-sensitive. Customer reviews offer firsthand perspective on how those considerations play out in real projects.

The experiences collected below describe work ranging from certified transcripts for court matters to historical preservation, multilingual material, professional word processing, and personal archival projects. Together, they reflect clients’ observations about Ditto Transcripts’ turnaround times, communication, attention to detail, and finished transcripts.

About Ditto Transcripts

Ditto Transcripts provides human-certified transcription services for legal, law enforcement, medical, and academic clients. Its work includes court-certified transcripts, with staff who access client data required to pass fingerprint criminal background checks. The company is CJIS compliant and is an approved CJIS vendor for the State of Colorado, where its offices are headquartered.

Over the past 15 years, Ditto Transcripts has worked with more than 200 law enforcement agencies, 500 law firms, 150 universities, and 500 medical practices. The company answers phone calls and emails received between 8 a.m. and 5 p.m., Monday through Friday, on the same day, with additional availability for urgent situations when possible.

What Clients Consistently Mention

Across these customer accounts, several themes recur: accurate transcripts, timely communication, responsive staff, professional formatting, fair pricing, and assistance with urgent deadlines. The reviews also illustrate the range of projects clients bring to a transcription provider, including legal records, difficult-to-hear recordings, archival documents, and specialized audio formats.

Each review below is presented as provided by the customer.

Customer Reviews

A Critical Certified Transcript for a Court Case

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My experience with Ditto was awesome. I needed a detailed transcript created that had dozens of specific names and places in it. It was a phone recording just over an hour long with three people.

I contacted Ditto on a Wednesday and Alec reached out the next day. I needed the transcript quickly for a court case and they put a rush on it to have it to me by Monday. I needed it to be certified, which it was.

Much to my pleasant surprise, I received the full transcript back from Jenna completed by Friday afternoon...less than 48 hours after first contacting them! Their price was less than half of what another company quoted me for slower service.

When I checked for accuracy, compared to the document I had provided them with in order to spell all the names correctly, I found that it was perfect! They had done an EXCELLENT job.

Their work was fast and accurate and looked fantastic. I highly recommend Ditto Transcript services and will go back to them when I need another transcript done.

Preserving a Family Recipe Collection

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Ditto Transcripts helped complete a very special project for us. They took an entire series of handwritten recipe cards that the family had accumulated over decades and turned them into digital documents so we could share them within our google drive and have our favorite recipes on the go when traveling! Their team was very careful to keep recipes together in their categories while they worked and maintained excellent communication during the entire process. They made sure all original recipe cards made their safe return to us. Overall a terrific experience and a wonderful team to work with! Thank you!

Responsive Support for Non-English Transcripts

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We have been using Ditto Transcripts to assist us with our non-English speaking transcripts. We have been very happy with the results. The communication is quick and easy. We will be continuing to use them, and highly recommend them to anyone that needs that type of assistance.

A Long-Term Word Processing Resource

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I started using Ditto for backup word processing three years ago before it became Ditto, and I have gone to them repeatedly ever since. The transfer page is extremely to use, and they handle the DS.2 Olympus audio files. I message Alec and the turn around time is exceptional. I've had no issues with quality, and the company is very responsive to suggestions or asks. It seems that the more the service is used the better the end result; transcribers seem to get more familiar with desires. Highly recommended.

Fast Work for Court and Appeal Deadlines

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Alec and the entire DITTO Team are phenomenal! We had several instances of needing transcripts "immediately" for court, or for an appeal, and they were always ready and willing to get us what we needed, when we needed it. Additionally, if we had a last minute change, DITTO met those needs most impressively.The prices are more than fair, and the produced work, is very professional.

Thank you to Alec, and the whole DITTO Team.

An Accurate, Clean, Professional Transcript

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Outstanding transcription service! The accuracy, turnaround time, and professionalism exceeded my expectations. Every detail was captured clearly and precisely, which made my work so much easier. Communication was smooth, deadlines were met, and the final transcript was clean and well-formatted. I highly recommend this company to anyone needing reliable, high-quality transcription services.

Recovering a Difficult Historical Recording

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Ditto Transcripts saved me, and in essence, preserved a very important part of American history that might have been lost forever. Bottom line: I'm a professional writer, and had an important creative non-fictional work produced over 15 years ago in a major metropolitan city. The show was successful, but hastily arranged...thus it was poorly recorded and improperly edited. A hard copy transcript of the original production disappeared and the cyberspace copy of the document was not saved properly, so remounting a subsequent revival of the play became very problematic. Desperate, I asked Ditto Transcripts to perform a minor miracle. I asked them to piecemeal together a word for word working transcript from the muddy, almost unintelligible DVD tape I streamed to them. Please Note: I could See the actors speaking the lines, and Watched them go through the motions, but their words sounded like they were marooned in an echo chamber...that was punctuated with intermittent static. But I asked Ditto Transcripts to do their best, and I'd live with the results. Great News! In less than Three Weeks they returned a discernible framing of the missing document I thought I'd never see again. Like highly skilled archeologists engaged in a desert excavation, Ditto somehow sifted through the audio rubble from my DVD, interpreted my lines with surprising precision, and carefully lifted out just enough text from the original script for us to color in the rest. This was just in time to make our first week of rehearsal deadline. I was nearly in tears when I saw how much they had resurrected. Please Note: What they've done is important, not just for me but for every American citizen. The story is told from the POV of a major Civil Rights Movement era figure who passed away far too soon. In the current 'Upside Down World' we live in, where government leaders routinely try to sandblast away vital parts of our rich history they don't like or makes them 'uncomfortable' , it is imperative we do our best to preserve the people, places, and things that keep our great Republic unique, unprecedented, and indivisible. Thanks to Ditto Transcripts, thousands of people will soon see and hear our hero's powerful, heart-wrenching testimony...told exclusively by her and several confidantes who knew her best. Thank You Ditto! We couldn't have done it without you. :)

Careful Service and Professional Results

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We had an excellent experience working with Ditto Transcripts. Every transcript came back accurate and properly formatted, with a polished, professional presentation we could rely on. Pricing was reasonable and fairly stated up front, with no surprises. The team was responsive and easy to work with from start to finish. We’re glad we found them and will be returning for future work.

Help With a Large Archival Project

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Ditto rescued me on a very large project that had been on my to-do list for years. They transcribed hundreds of yellowed newspaper clippings into an editable doc which met my exact needs. The quality of the end product was exceptional; communications was timely; and, personnel attentive and friendly. Furthermore, the final price was more than fair. I have more work to send their way. I highly recommend Ditto for your transcription services.

Support When a Case Depends on the Record

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Exceptional Service That Saved My Case

Ditto Transcripts provided outstanding service when I needed it most. From start to finish, they demonstrated professionalism, accuracy, and a genuine commitment to getting the job done right.

What Made Them Stand Out:

Their team was highly responsive to my needs and worked with me to accommodate a rush order timeline that was critical to my case. The transcript they produced was meticulously accurate, which proved essential because the official court record contained material errors that could have been outcome-determinative. Having a certified, error-corrected transcript enabled me to file post-judgment motions on schedule with documentation that significantly strengthens my appellate position.

Fair Pricing, Excellent Quality:

I was impressed by their fair pricing structure given the complexity and urgency of my order. The quality of work matches services that cost considerably more, but without the premium markup. Their customer service team was knowledgeable, courteous, and genuinely interested in solving problems rather than just processing orders.

Strong Recommendation:

If you're involved in litigation, particularly appellate proceedings, and need a certified transcript you can trust, Ditto Transcripts is an excellent choice. They understand that accuracy isn't just a nice-to-have; it's everything when your case depends on the record. Their rush service is reliable and their work is thorough.

I can say without hesitation that Ditto Transcripts made a real difference in my case. Highly recommended.

A Satisfying Online Service Experience

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OH MY! The customer service is amazing! The ease and smoothness of the process is unmatched! Benjamin K. Walker, CEO, and Alec Fitzgerald, Director of Operations are who you deal with. No upfront or middle men/women. You start at the top and finish at the top until your work is complete. This was the most satisfying online experience.I have ever had in any field of industry.

A+ from start to finish take my word. If you need help.

In this field, this is the only place you need to call.

Timely Turnaround From a Named Team

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The team at Ditto, including Alec Fitzgerald, Kyle Payne, and Jenna Salazar, were amazing. The turnaround time was snappy, and the price was excellent. Five stars all day. Thank you!

Transcripts Needed to Move a Case Forward

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Just want to thank Ditto so much for their work on getting me my much needed transcripts as this is exactly what I had to have in order to move forward with my case! I will most definitely use their services again while letting my colleagues know that they should contact this business if and/or when they need transcription services themselves! They did a wonderful job!

A Record of Client-Focused Service

These customer experiences describe Ditto Transcripts as a provider that clients turn to when accuracy, clear communication, secure handling, and dependable turnaround matter. From certified legal transcripts to complex archival and personal projects, the reviews show how clients have experienced the company’s work and the role responsive service can play in completing important transcription requests.